Before you begin, please read our HOW-TO GUIDE. It will walk you step-by-step through the Online Registration Process. Be sure to read our FREQUENTLY ASKED QUESTIONS as well below, and let us know if we can assist you with registering online!

HOW-TO GUIDE

If you are not a current member of the YMCA of Arlington, that's ok! You can register for a PROGRAM MEMBERSHIPS online. Proceed to the secure site below, and you can register for a program membership.

You can only register for YMCA of Arlington programs online. If you wish to purchase a membership to use YMCA branches, you must visit your local branch in person. You cannot purchase YMCA facility memberships online.

PROGRAM MEMBERSHIP INFORMATION
(for Non-YMCA Members)

Participation in YMCA of Arlington programs requires either a program membership or a full privilege YMCA membership. Program memberships are available for those who wish to participate in YMCA of Arlington programs only. Individual Program memberships are $20/year or $35/year for family, plus the registration fee for each program. Financial aid may be available.

To register for PROGRAM memberships by branch, click on the links below. You MUST register for a program membership PRIOR to registering online.

• Central Branch: INDIVIDUAL PROGRAM MEMBERSHIP ($20/year)
• Central Branch: FAMILY PROGRAM MEMBERSHIP ($35/year)
• Cooper St. Branch: INDIVIDUAL PROGRAM MEMBERSHIP ($20/year)
• Cooper St. Branch: FAMILY PROGRAM MEMBERSHIP ($35/year)
• North Branch: INDIVIDUAL PROGRAM MEMBERSHIP ($20/year)
• North Branch: FAMILY PROGRAM MEMBERSHIP ($35/year)

HOW TO REGISTER FOR YMCA OF ARLINGTON PROGRAMS

Before you begin, there are a few things you will need to know in order to create your user name and password for online registration:

• Your email address - which will be your user ID

To create a password for the first time, you will need to have:
• Member Last Name
• Member Birthdate
• Member Zip Code

Since this information must match the information you have provided to us, you may want to check with your local YMCA branch to make sure the information is correct. If your up-to-date information does not match what is currently on file, you will need to visit us to update to your records, as changes in personal records must be verified.

with our secure site

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions about Online Registration with the YMCA of Arlington

Troubleshooting
1.	I have found the program that I want to register for online, but when I try to create my user name and password, I keep getting an error message. The information you are required to supply for online registration is your email address and password or your Last Name, birth date, and zip code. These must match what we currently have in your membership. If your information has changed, you will need to contact your local YMCA branch to update your information before you will be able to use online registration. If you are not a member of the YMCA of Arlington, contact your local branch on you how you can become a member!
2.	I can log into online registration, but when my family member names appear on the screen, the person I want to register does not appear. For anyone to register for a program through online registration, they must be a either a full or program member of the YMCA of Arlington. That includes any of your family members. If the person you wish to register is not present on your membership account, they will not be present on your family member listing during online registration. Please contact your local YMCA to update your information, then you will be able to register this person through online registration.
3.	I cannot locate the program I want to register for. Not all programs are currently available for online registration. Beginning April 24th, Summer Baseball will be the first program available for online registration; additional programs will be added throughout the year. Please contact your local YMCA if you wish to register in person. Also, programs are only available for registration during a specific time period. If you cannot find the program you are looking for, it may not be available for registration yet, or the deadline for registration may have already passed. Please remember, online registration is new for our YMCA as well. Please be patient with our staff as we learn our new system as it will allow us greater opportunities to provide more efficient service you expect and deserve.
4.	I was in the process of purchasing my classes through online registration and I lost my internet connection, the page timed out or my receipt never appeared. Did I get charged? Am I on the roster? When errors like this occur, predicting exactly what happened is difficult. Contact your local YMCA branch, and they can access your account and let you know if you are registered for the program.
5.	I signed up for a class and then discovered it was the wrong branch! What did I do wrong? Each member in our association is assigned a “home” branch. Our online registration system identifies you with your home branch automatically. When you sign on for online registration, you must be sure to change the branch if you want to attend programs at a branch other than your home branch. When you register, you will see a drop down menu to choose a branch.
6.	I registered online but when I got to the branch, they had no record of my registration. What happened? When you register online, even for a program that has a $0.00 cost, you must always proceed to the check out link to complete your registration. The last page will be a confirmation screen so that you know you have registered. Print out this registration screen and bring it with you to the class. For other programs that require payment, payment must be made in order to complete your registration. Always print out your receipt and bring it with you to your first class.
7.	If I have made all the efforts I know, but I am still having trouble with online registration, who do I contact? You should contact our IT Coordinator, Chris French at chrisf@ymca-arlington.org. He will be happy to research your problem and get back to you. Be sure to include a very detailed account of what was happening to you during your experience along with a daytime phone number or email address that he can contact you, and let you know what happened!
General Questions
1.	How do I know for sure that I am on the roster for a class? Your receipt, which you should print out each time you register and pay for a class online, is your guarantee. Bring it with you to your first class.
2.	I have decided not to attend a class that I registered for and paid online, how do I cancel? To have your registration cancelled you must contact your local YMCA.
3.	I am unhappy with an experience I have had with a program that I registered for online. Who do I contact? Visit the webpage of the branch and activity that you attended. Most of our pages will tell you the director in charge of that program. If you are unhappy with your online registration experience itself, please contact the Membership Director at your local YMCA.